If you think, your Mercedes has a serious defect that affects the safety of the vehicle, report it to the Mercedes-Benz Dealer immediately. If you’re not happy with how the Mercedes-Benz Dealer is dealing with your report, in the UK you should contact the Driver and Vehicle Standards Agency (DVSA).
But before that, you can describe the fault of your Mercedes in our forum. Maybe some other Mercedes owner will learn that he experienced the same issue. Multiple occurrences of identical defects mean a better chance of success in a complaint filed with the DVSA. Our website is visited by Mercedes owners from all over the world.